Shipping policy
At BRASTOPDEPT, we are committed to providing you with the best shipping experience. Below is our detailed shipping policy, including information about shipping methods, costs, and estimated delivery times. We offer worldwide shipping to ensure that your favorite styles reach you no matter where you are.
1. Processing Time
All orders are typically processed within 1–3 business days after purchase. Orders are not processed on weekends or public holidays. You will receive a shipping confirmation email with tracking information once your order has been shipped.
Please note that processing times may be longer during busy seasons or special promotions.
2. Shipping Methods & Costs
We offer multiple shipping options based on your order size, delivery speed, and location. Shipping costs and estimated delivery times are as follows:
Standard Shipping (7–15 Business Days)
- Order Price: $0 - $59.99 USD
- Shipping Cost: $7.90 USD
- Estimated delivery time: 7–15 business days depending on your location.
Expedited Shipping (3–7 Business Days)
- All Orders: $15.90 USD
- Estimated delivery time: 3–7 business days depending on your location.
Free Shipping (7–15 Business Days)
- Order Price: $60 USD and above
- Shipping Cost: $0 USD (Free Shipping)
- Estimated delivery time: 7–15 business days depending on your location.
Total Estimated Delivery Time
The total estimated delivery time is the sum of the processing time and shipping time:
- For Standard Delivery: 8-18 working days (1-3 days for processing + 7-15 days for shipping).
- For Expedited Delivery: 4-10 working days (1-3 days for processing + 3-7 days for shipping).
3. Worldwide Shipping
We offer international shipping to most countries around the world. Shipping costs and delivery times for international orders may vary depending on the destination country and the chosen shipping method.
If you are ordering from outside the United States, please be aware that you are responsible for any customs duties, taxes, or fees that may be imposed by your country. These charges are not included in the price of your order and must be paid directly to the carrier upon delivery.
4. Order Tracking
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can track your order by visiting the carrier's website and entering the tracking number. Please note that it may take up to 24 hours for tracking information to appear after your order has shipped.
5. Lost or Damaged Items
If your order is lost or damaged during shipping, please contact our customer service team immediately at [email protected]. We will work with the carrier to resolve the issue. For damaged items, please send us photos of the damage, and we will assist you with a replacement or refund.
6. Customs Duties and Taxes
For international orders, customs duties and taxes may be applied once the package reaches your country. These charges are the responsibility of the customer and are not covered by BRASTOPDEPT.
Customs policies vary widely from country to country, so we recommend that you contact your local customs office for more information about potential charges before placing an order.
7. Shipping Delays
While we strive to ensure timely delivery, shipping times are estimates and may be affected by factors beyond our control, such as weather, carrier delays, or customs processing. BRASTOPDEPT is not responsible for delays caused by third-party carriers or customs procedures.
8. Shipping Address
Please ensure that the shipping address you provide is correct and complete. BRASTOPDEPT is not responsible for delays or non-delivery due to incorrect or incomplete addresses. If an order is returned due to an incorrect address, you may be required to pay for re-shipping.
9. Contact Us
If you have any questions or concerns about shipping, please feel free to reach out to our customer service team:
- Email: [email protected]
- Phone: (623) 217-5477
- Address: 3332 E Kelton Ln, Phoenix, AZ 85032,US
Thank you for shopping with BRASTOPDEPT. We are dedicated to providing you with excellent service and prompt delivery. We appreciate your business and look forward to serving you!